Return x Exchange Policy
Return Policy
If something doesn’t work out, you can send most items back within 30 days of delivery.*
- Begin the return process within 30 days of receiving your item.
- We inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories.
- Shipping costs will be the responsibility of the customer in cases of buyer’s remorse, such as an item that didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.
- We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.
- Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item.
*See our Product-Specific Return Policies for specific items exceptions and policies.
Defective Product and Returns Due to Our Error
If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:
- Sending you replacement parts or accessories
- Replacing the product or
- Issue a refund*
- And we’ll also cover the cost of any return shipping
- If the product is not defective, return shipping fees will apply.
*See our Product-Specific Return Policies for specific items exceptions and policies.
How to Return an Item
If you need to make a return, you will need to ship the order to the below address. Make sure that it is in new or unused condition in order to receive a refund. If you have any questions or concerns, please contact us at theblackschoolwebstore@gmail.com.
Please ship to the following address:
2425 Governor Nicholls St
New Orleans, LA 70119
United States
How to Exchange an Item
If you need to make an exchange, you will need to ship the order to the below address. Make sure that it is in new or unused condition in order to receive the new order. In addition, the client is responsible for the shipping fee. We will send a paypal invoice to the email address the client gave us. Once we receive the order and the invoice is paid, we will send the new item. If you have any questions or concerns, please contact us at theblackschoolwebstore@gmail.com.
2425 Governor Nicholls St
New Orleans, LA 70119
United States
US Shipping Fee $10
International Shipping Fee $30